Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Switzerland: 7–10 business days
• European Union: 7–10 business days

Please note that delivery times are estimates and are not guaranteed. Delivery times may vary due to customs clearance, weather conditions, carrier delays or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

Customs, Duties and Import Charges

Depending on the destination country and the origin of the shipment, customs duties, import taxes or other charges may apply. Where applicable, any such charges will be displayed or communicated during checkout where possible.

Customers are responsible for any customs duties, import taxes or other charges that are not included in the purchase price or displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Delays

If there is a significant delay or change affecting your order, we will make reasonable efforts to inform you using the contact information provided with your order.

Need Help?

If you have any questions regarding shipping or delivery, please contact us at:

hello@rack-bag.com