Refund policy

Refund Policy

We want you to be completely satisfied with your purchase.

Returns

You may return your item within 30 days of delivery.

To be eligible for a return, the item must:

• be unused and in its original condition
• be returned in its original packaging
• include all original accessories

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been used, damaged by the customer or returned incomplete.

Return Process

To request a return, please contact us at:

hello@rack-bag.com

Please include your order number and the reason for your return. We will provide you with further instructions.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using your original payment method.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for the return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.